Shipping & returns
Shipping within Australia
All orders over $50 ship free with standard shipping.
|Under $50||Over $50|
|Standard (2-5 business days)||$6||FREE|
|Express (1-2 business days)||$10||$10|
Online orders are processed and shipped with a tracking number within 1-2 business days from Sydney, Australia.
*The above timeframes are estimates only, as provided by Australia Post, with some regional areas taking longer than advertised.
Events outside of The Aloe Co.'s control (such as delays caused by COVID-19) could delay the arrival of your package.
Shipping outside of Australia
All international orders will incur a $20 AUD shipping fee, with all orders shipped with tracking details via Australia Post (5-20 business day delivery, depending on location).
The Aloe Co. does not cover any duty/taxes/customs fees that may incur with international shipments - these charges are not included in the shipping fees. Please contact your local customs office for more information regarding these fees.
We hope that you love your products, but if for any reason you need to return your order, we will happily refund if:
Your item is returned within 14 days after receiving.
Your item is unopened, unused and in 'as good as new' condition.
Please contact firstname.lastname@example.org for your return number and our return address before you post your order back, to ensure no delays in processing.
Postage charges incurred in returning your item are your responsibility as the customer, unless the item received is faulty. If this is the case, please contact us as soon as possible so we can resolve the issue straight away.
As a guide, please allow between 1-2 business days for your refund to be processed once received.
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